Return & Refund Policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused
  • Items must be in their original condition and packaging
  • Proof of purchase is required

Non-Returnable Items

The following items cannot be returned:

  • Worn or damaged items not due to a fault
  • Custom or personalised pieces

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within a reasonable timeframe.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

Start a Return

To initiate a return, please contact us at:
vertelondon1@gmail.com

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